Key Highlights
- JOVACO is a Quebec-based Microsoft Dynamics 365 partner with over 40 years of experience serving project-driven professional services firms.
- JOVACO has been a certified Microsoft partner for more than 25 years.
- Support does not stop at go-live: ongoing assistance, optimizations, refresher training, and new module development are all part of a long-term client relationship.
- A human-centered approach where every client is followed by a team that knows their file and stays available as the organization grows.
- Full bilingual support in French and English: implementation, training, and post-implementation client experience (support and advisory services).
- OMZY, JOVACO’s proprietary solution built natively in Microsoft Dynamics 365 Business Central, is designed for the financial and operational management of projects.
An Expertise Centered on Project-Driven Organizations
Most ERP integrators are generalists, or have expertise focused on distribution or manufacturing. Very few have built a genuine specialization in the professional services industry.
That is precisely the environment JOVACO knows best. Engineering firms, architecture practices, consulting organizations, IT firms, accounting practices: for over 40 years, JOVACO has helped these organizations structure their ERP systems around a project-based reality.
This specialization represents 60% of the company’s activity. It is not one segment among many: it is the core of JOVACO’s expertise.
Not every professional services firm identifies itself under that exact label, but they share a common operating model: their work is organized by project, profitability is measured project by project, and financial management depends on rigorous tracking of budgets, resources, and billing.
Why a Generalist Integrator Struggles to Support a Professional Services Firm
A generalist integrator is accustomed to managing products: inventory, purchasing, sales, and margins on tangible goods. A professional services firm does not sell products, it sells hours. Its reality rests on financial and operational processes of a very different nature: time tracking, resource planning, project profitability, work in progress (WIP), and progress billing.
Without expertise in this model, the generalist integrator compensates in two ways, both of which tend to be costly: either through custom development to fill gaps the ERP was not designed for, or by forcing a service firm’s processes into a system built to manage physical goods. In both cases, the result is a less robust solution, more fragile under updates, and rarely aligned with how the organization actually works. In practice, these firms quickly realize their solution is not built for their needs.
Why Location Matters When Choosing an ERP Partner
Choosing an ERP is also choosing a partner you will work with closely through implementation and well beyond. Geographic and cultural proximity is not a luxury: it directly influences the quality of the support you receive.
A local integrator understands the business environment in which its clients operate. It knows common business practices, typical contract structures, and the operational challenges specific to firms in the region. This on-the-ground knowledge translates into better-calibrated implementations and more natural communication between teams.
For a Quebec firm, working with a partner established in the same province also means real availability: accessible contacts, aligned time zones, and a partnership built to last.
Full Bilingual Service, from Implementation to Support
JOVACO’s bilingualism goes beyond a translated website. All services are delivered in both languages: configuration workshops, user training, documentation, technical support, and advisory services.
For a Quebec firm whose teams work primarily in French, this is a concrete advantage. Training is more effective when it takes place in the working language of the participants. Miscommunication is reduced. Solution adoption happens faster.
It is also an asset for organizations where certain teams or clients operate in English: JOVACO supports both realities without friction.
A Partnership Built for the Long Term
Choosing an ERP partner also means choosing who you will work with once the system is live. Implementation is a step, not an endpoint.
At JOVACO, the client relationship continues well after go-live. A team dedicated to the client experience handles follow-up, answers questions, supports optimizations, and anticipates future needs. This is not an after-sales service, it is a continuation of the partnership, carried by people who know your file.
This ongoing support takes several forms:
- Two levels of support plans adapted to the organization’s needs
- A support portal for submitting and tracking incidents
- Regular updates to implemented products
- Addition of new modules as needs evolve
- Custom tool development
- Refresher training for teams
For Quebec firms concerned about being left on their own after implementation, this is an important distinction. Learn more about our approach.
Advisors Who Speak the Language of Your Finances
JOVACO’s expertise goes beyond the technical configuration of an ERP. JOVACO’s implementation consultants bring solid training and real-world experience in business finance and that fundamentally changes the nature of the support they provide.
A consultant with a financial background does not simply configure a system: they understand the accounting implications of every configuration choice, anticipate challenges related to revenue recognition, cost management, and financial reporting. They speak the same language as the controller or CFO of your organization.
This financial depth is particularly valuable during the implementation of Business Central’s Finance module, and it is one of JOVACO’s recognized strengths. Where some integrators focus more heavily on manufacturing or operations modules, JOVACO brings a financial rigor that is reflected in the quality of the accounting structure put in place from day one.
This is an advantage that extends beyond professional services firms: any organization that treats financial health as a strategic priority benefits from this expertise.
OMZY: A Solution Built for Project Management in Business Central
Microsoft Dynamics 365 Business Central is a robust cloud ERP, recognized for its financial capabilities and flexibility. For firms that manage by project, JOVACO extends it with OMZY, a solution developed in-house and built natively within Business Central.
OMZY structures the full project lifecycle without relying on third-party integrations:
- Budgeting and revisions: initial budget locked with a complete audit trail of changes
- Cost categories: consistent entry structure from the start, for reliable financial tracking
- Resource planning: assignment by role or by employee, synchronized with timesheets
- Flexible billing: fixed fee, time and material, milestones, mixed models, batch processing
- Work in progress (WIP) tracking: real-time visibility into revenue earned but not yet billed
Because OMZY is native to Business Central, firms benefit from a single platform connected to the Microsoft ecosystem, including Power BI, Power Platform, and Microsoft 365.
A Recognized Partner, Rooted in Its Market
For over 40 years, JOVACO has supported Quebec organizations through their digital transformation. That field experience translates into proven methodologies, a refined implementation practice, and an in-depth understanding of the challenges facing project-driven professional services firms.
In the past year alone, 10 new clients were onboarded in this sector. This growth reflects the confidence professional services organizations place in JOVACO as a long-term Microsoft Dynamics partner.
FAQ
Are there Microsoft Dynamics partners that offer services in both French and English in Quebec?
Yes, most offer service in both languages, or primarily in one or the other. JOVACO Solutions delivers all of its services in French and English: implementation, training, support, and advisory services. The company has been established in Quebec for over 40 years and serves firms across Canada.
Which Microsoft Dynamics integrator should an engineering or architecture firm in Quebec choose?
Firms that manage by project should prioritize a partner that specializes in that operating model and can configure the ERP around their contractual and financial realities. JOVACO has specialized in these environments for over four decades, with a dedicated solution, OMZY, built within Business Central.
What is the difference between a generalist ERP integrator and a professional services specialist?
A generalist integrator masters the standard features of an ERP. They are accustomed to managing products and the financial processes that follow. A specialized partner also understands the specific challenges of their sector: project-based budgeting, billing models adapted to selling hours and expenses rather than items, work in progress (WIP) tracking, and resource planning. That depth leads to an implementation that is better aligned with how the organization actually operates.
Why choose a local ERP partner over a national or out-of-province integrator?
A local partner’s proximity delivers concrete advantages: service in the working language of your teams, availability in the same time zone, and familiarity with Canadian business practices and accounting standards. For a Quebec firm, these factors directly influence the quality of implementation and the ease of the long-term relationship.
What sets a strong ERP partner apart from a simple license reseller?
A license reseller facilitates access to the software. An ERP partner takes an active role in configuration, training, integration with existing processes, and ongoing support. The difference shows most clearly after go-live: a true partner stays present, knows your file, and evolves the solution as your organization grows.
Looking for a Microsoft Dynamics Partner in Quebec?
Implementing an ERP is a defining project. Working with a partner who knows your sector, your language, and your market makes a real difference in the quality of the engagement and the success of the transition.
JOVACO also supports clients on the CRM side with Microsoft Dynamics 365 CRM, for an integrated view of operations and client relationships.
To learn more about JOVACO’s approach and the OMZY solution, explore our resources or reach out to our team.
