Artificial intelligence may be on everyone’s lips lately, but it’s important to remember that human beings continue to play an essential role in the adoption of new technologies. Just remember the story of those lawyers misled by ChatGPT! This incident highlights the importance of human intervention to ensure the systems used by your professional services firm function properly and to avoid costly—and embarrassing—mistakes.
The myth of full automation
It’s not accurate to think that a project management system will function autonomously after its implementation. In reality, a person or a team must take ownership of this system so that it truly serves the needs of your firm and ensures its long-term evolution. Without human intervention, data processing may be automated, but human ideas, creativity, and analysis are needed to make effective use of it. This is key to increasing productivity throughout your firm.
Technologies, processes, and humans
Indeed, it’s not enough to adopt the latest management system or the one that has the most features. Technology must be adapted to your firm’s existing processes and improve them while actively involving human resources. As such, technology should be seen as a simple cog in the wheel allowing your firm to progress and grow.
For example, your project management system can facilitate resource planning and automate certain key elements, such as billing rates or project creation after the opportunity has been won. However, it’s a project manager who can anticipate unforeseen events, assess new client requirements, and make adjustments accordingly.
Your new project management system must be integrated into your firm’s daily operations and be supported by competent professionals. The successful use of this system depends on the balance between technology, processes, and staff involvement. This is how you can achieve your goals for continuous improvement, operational efficiency, and transparent collaboration.
JOVACO, your guide to excellence
Technology is a key element in achieving your goals, but humans are needed to chart the course and make informed decisions. Professional services firms aiming to adopt new technologies must keep in mind the importance of combining these systems with the skills of their team members to achieve their business and growth objectives.
JOVACO stands out by not only offering project management systems tailored to the needs of each company, but also helping them organize existing operations around technology to increase their productivity and process efficiency. JOVACO offers more than just a project management system: it’s a partner that guides companies towards operational excellence, with technology at the service of humans.
To make sure your users take ownership of the system, consult our white paper 19 Brilliant Ways to Promote ERP & CRM User Adoption.
