At JOVACO, we often receive questions regarding super-users, since they play a key role in any ERP or CRM implementation project. For this reason, we decided to update our most popular blog post, Implementation of a New Business Management Solution – Super Users Tips Dynamics GP.
Super-users bridge the gap between the implementation team and end users, and ensure a high user adoption rate of the new system. As such, they are essential to the success of any implementation project for a new business management solution such as Microsoft Dynamics GP or Microsoft Dynamics 365.
What is the role of a super-user?
Super-users act as internal experts for your new solution and as intermediaries between your organization and your implementation partner. They are chosen within your organization to learn how the new system works and transfer this knowledge to other users. They also help identify bugs, errors, and inefficient workflows, and help the project team test the solution and make any necessary corrections. Super-users play a crucial role in any implementation project by ensuring the system meets objectives and users adopt the new system.
To this end, super-users must be familiar with your current situation and environment, as well as the project goals. They must also have the technical skills necessary to learn the processes of the new system and train other users once their own training is complete. For this reason, super-users must understand the features, processes and workflows of the new solution so that all employees can leverage its full potential.
How to choose your super-users?
Leadership
Super-users must transfer their knowledge to end users. As such, they can greatly impact the acceptation or rejection of the solution. It’s important for super-users to demonstrate leadership skills and patience, since some users may resist change or have a hard time getting used to new technologies.
Technical skills
Super-users need the necessary technical skills to become familiar with the processes, features and navigation of the new system. They will also have to identify bugs and other issues, and communicate their importance to the implementation team. As such, they play an important role in the success of the implementation project by ensuring the new system meets objectives.
Communication skills
Lastly, super-users must have good communication skills, as they will have to communicate frequently with the various teams involved in the process and with end users. They will have to solve problems that are not necessarily technical and hand them over to management or the implementation team. They must also ensure users understand the new system and are satisfied with it.
Why are super-users so important?
Super-users play an essential role in any implementation project by identifying and solving problems and ensuring proper communication between the project team and end users. By choosing super-users with leadership, technical skills and communication skills, you can make sure your new business management solution meets everyone’s expectation once launched. This is why your super-users are a key success factor for any ERP or CRM implementation project.
To ensure your ERP or CRM implementation project is a success, read our eBook Ensuring the Success of an Implementation Project For Your New Business Management Solution.
