Ensure the success of your system implementation despite the labour shortage

With the current labour shortage visibly here to stay, most organizations are nervous to start a large-scale project such as a new ERP or CRM system implementation. However, it’s important to see it as an opportunity for you to give your employees the tools they need to meet their daily challenges. These tips and tricks will help you ensure your new ERP or CRM implementation is a success while minimizing the impact on your team.

Involve all your departments in the system selection

The selection process is the right time to involve your various teams in the project. Listen to their needs and pain points, and make sure they feel involved in the system selection process. Users will be much more open to change if they don’t feel like it’s imposed on them.

Choose a member of the management team to lead the project

It’s essential to lead by example, so make sure the management team is committed to the project and meeting its objectives. At least one member of the management team should be chosen to lead the project and make strategic decisions regarding its scale, budget, and timeframes.

Identify your super users

Super users are tasked with learning how the new system works and transfer this knowledge to other users. They are also called to help with tests and troubleshooting. Identify employees who have the enthusiasm, motivation, and knowledge needed to fill this role and help other users.

Prepare users to upcoming changes

A new system implementation remains a long-term project that can affect both operations and staff. Don’t underestimate change management. Keep your teams up to date on upcoming changes and developments, and make sure they are well prepared to minimize the impact on your operations.

Promote the new solution internally

Once the implementation is complete, efforts are still required. Share positive changes and success stories to both users and management. This will encourage the continuous adoption of the system by motivating users and showing the return on your organization’s investment.

As you may have noticed, these recommendations involve the participation of users at all levels of your organization. Indeed, it’s important to see your implementation project as an organizational and cultural transformation that will be supported by new technologies. This is how you can ensure the success of your EPR or CRM implementation despite challenges such as the labour shortage.

For more ideas, read our white paper 19 Brilliant Ways to Promote ERP & CRM User Adoption. You will find a ton of tips and tricks to ensure the success of your implementation, from planning to training.