The role in brief

• Level 1 and 2 support for users of Microsoft Dynamics 365 Business Central and JOVACO OMZY
• A varied role, combining incident resolution, user support, and continuous improvement
• A team that values active listening, collaboration, and the smart use of AI

Your responsibilities

Provide front-line support

• Receive and prioritize client requests based on urgency
• Resolve level 1 and 2 requests in Microsoft Dynamics GP, Dynamics 365 CRM, Dynamics 365 Business Central, and JOVACO OMZY
• Reproduce reported issues and identify likely causes
• Escalate complex cases to level 3, with relevant documentation
• Follow up on cases through to resolution, in keeping with service commitments

Support clients and document knowledge

• Guide users toward best practices, adapting your explanations to their level
• Identify training needs and share them with the relevant teams
• Document your interventions and contribute to the knowledge base
• Take part in the continuous improvement of support processes and tools

Your profile

Education and experience

• DEC in IT or administration, or any other relevant diploma
• Microsoft MB-800 certification (Dynamics 365 Business Central) (an asset)
• 1 to 3 years of experience in user support, customer service, or application support in an ERP environment
• Experience with Microsoft Business Central (a significant asset)
• Good understanding of business processes and accounting concepts (Finance, General Ledger, Accounts Payable, Accounts Receivable, etc.)

What sets you apart

• You communicate with transparency and professionalism, even in complex situations
• You demonstrate active listening, empathy, and patience, even under pressure
• You honour your service commitments and follow up rigorously through to full resolution
• You’re comfortable with AI tools (Copilot) and maintain critical judgment about the results they generate
• You communicate in French and English, depending on the client’s spoken and understood language

What JOVACO offers you

• Comprehensive group insurance, including telemedicine services
• Employee assistance program (EAP)
• Group RRSP with employer contribution
• Flexible work arrangements that support work-life balance
• Opportunities for professional development and continuous learning
• Transparent communication and team engagement through monthly, quarterly, and annual meetings that foster alignment, recognition, and a shared vision
• A collaborative environment where autonomy, innovation, and mutual support are valued
• An accessible, warm team where everyone can make a real impact on the company’s growth

At JOVACO, you’re joining more than a technology company: you’re joining a passionate team built on trust, talent development, and the enjoyment of working together.

Send your application by filling out the form below or to ac.oc1788991455avoj@1788991455tneme1788991455turce1788991455r1788991455.